Automated Call Answering (Callbot)
To allow our staff to take more time for our customers' specific needs, while still ensuring callers can order a taxi quickly during peak hours, we introduced a callbot in early 2026. This callbot is capable of processing simple bookings independently. The callbot will greet you automatically if our staff are currently busy or unavailable. It is important to note that your phone number must be visible to us. Anonymous calls cannot be processed by our automated systems.
To order a taxi with the callbot, simply say "Sofort" (for requesting a taxi immediately) or "Vorbestellen" (to preorder a taxi). You will then be prompted to provide your pickup address, including the street name and house number, as well as the desired time if applicable. During the day and on weekends, you can connect to our staff at any point during the conversation by saying the word "Agent" (Mitarbeiter).
What the Callbot cannot do (yet):
- Special requests (bicycle transport, grocery trips, large capacity vehicles, and similar services)
- Hold conversations (please keep your requests simple and direct)
- Street corners (see below)
Special conditions at night
On weekdays between midnight and 6:00 AM, our dispatch office is unstaffed. Therefore, it is not possible to speak with a human agent during this period. If the callbot is unable to process your request, we recommend placing your booking via our app, Taxi.eu.
Tips and tricks for ordering
Although bus stops, taxi stands, shops, gas stations, and similar locations can be recognized by the callbot, there is a certain margin of error. The callbot also cannot process specific street corners or intersections, as it strictly requires a house number. To successfully order a taxi anyway, simply make up a house number for the respective street. The taxi driver will receive your phone number with the booking and will call you if they cannot find you.
